FAQ's

What is Nature Secret Painrex Oil used for?

Nature Secret Painrex Oil is a botanical massage oil designed to be part of your daily self-care routine. It is commonly used to relax the body and provide comfort to areas such as the neck, shoulders, muscles, and joints after a long or tiring day.

How do I use the oil?

Apply a small amount of oil to the desired area and gently massage in circular motions until fully absorbed. For best results, it can be used regularly as part of your relaxation routine, especially in the evening.

Is this product suitable for all skin types?

Yes, the oil is made with carefully selected ingredients and is generally suitable for most skin types. However, if you have sensitive skin, it is recommended to perform a patch test before full use.

How long does delivery take?

Orders are usually delivered within 3 to 7 business days across Pakistan, depending on your location. We aim to process and dispatch all orders as quickly as possible.

What are the shipping charges?

We offer a flat shipping rate of Rs. 200 on all orders across Pakistan, regardless of order size.

Can I return or exchange my order?

Yes, we offer exchanges under specific conditions such as receiving a damaged bottle, duplicate order, or wrong product. The issue must be reported within 2 days of delivery along with proper proof, including an unboxing video and images.

Is an unboxing video necessary?

Yes, recording a clear video while opening your parcel is mandatory. This helps us verify any issues and process your exchange request smoothly.

What should I do if I receive a damaged or wrong product?

You should contact our support team within 2 days of delivery via email at support@naturesecret.pk or WhatsApp at +92 371 4165937. Make sure to share clear pictures, the unboxing video, and the shipping label for verification.

How long does the exchange process take?

Once your request is submitted with complete details, the process may take approximately 10 to 15 working days, as it involves verification with relevant departments.

How can I contact Nature Secret?

You can reach out to us anytime at support@naturesecret.pk or call/WhatsApp us at +92 371 4165937. Our team is always ready to assist you.