Shipping Policy
At Nature Secret, we are committed to providing a smooth, reliable, and efficient delivery experience for our customers across Pakistan. This Shipping Policy explains how your orders are processed, shipped, and delivered, ensuring complete transparency at every step.
Order Confirmation & Processing
Once you place an order, you will immediately receive a confirmation email containing your order details. Our customer support team may also contact you via phone to confirm your order and offer guidance on product usage where necessary. All orders are handled on a priority basis and are usually processed and dispatched within 48 hours during business days. In case any item is temporarily out of stock, our team will inform you promptly via call or SMS along with an updated dispatch timeline.
Shipping Charges
Nature Secret offers a flat shipping rate of Rs. 200 on all orders across Pakistan. This standard charge applies regardless of the size or quantity of your package, ensuring a simple and consistent shipping experience.
Delivery Partners
To maintain dependable and timely deliveries, we work with reputable courier services including M&P and PostEx Logistics. These partners help us ensure that your order reaches you securely and efficiently.
Delivery Time
Orders are typically delivered within 3 to 7 business days for all cities outside Lahore. Delivery timelines may vary slightly depending on your location and operational conditions, but we always strive to deliver within the estimated timeframe.
Delays & Support
While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, such as weather conditions, courier disruptions, or public holidays. If your order has not arrived within the expected delivery period, you can contact us for assistance. Please make sure to have your order number available when reaching out. You can contact our support team via email at support@naturesecret.pk or call or message us on WhatsApp at +92 371 4165937. Our team will be happy to assist you and provide the latest updates regarding your shipment.